Repair Overview

The ribbon mic repair service process can be summarized as follows:

  1. Use the contact page to let us know you would like to send a microphone in for repair.
  2. Once you receive a response that it is ok to ship, ship your well packaged microphone to our mailing address.
  3. When the microphone is received and has been repaired, you will receive a follow up message, at which point you can complete payment for the repair on the website
  4. Add the appropriate Service to your shopping cart ( Standard, Stereo, 4038 repair service), and complete checkout from the site.  You will pay the return shipping at checkout time, which is flat rate, and includes insurance (signature will be required)
  5. The site will follow up with return tracking information
  6. Your repaired microphone arrives repaired and ready for use.

Repair time is roughly 3-5 days from receipt of the microphone, depending on our workload, the amount of effort involved in the repair, and the phase of the moon.