Frequently asked Questions:
How does the repair process work?
The ribbon mic repair service process can be summarized as follows:
- Use the contact page to get in touch about the repair (email, phone).
- Once you receive a response that it is ok to ship, ship your well packaged microphone to our mailing address (also on the contact page).
- When the microphone is received and has been repaired, you will receive a follow up message, which will include a link to appropriate checkout items. At this point you can complete payment for the repair on the website, which accepts major credit cards, and PayPal.
- You will pay the return shipping at checkout time, which is flat rate, and includes insurance (signature will be required)
- The site will follow up with return tracking information
- Your repaired microphone arrives repaired and ready for use.
- The above are guidelines, we are happy to work with you, as long as we can ensure that our business can be conducted professionally, and without issues, our goal is to provide the best service possible.
How long does it take to repair my microphone?
Repair time is normally 3-5 days from receipt of the microphone for single microphones, depending on our workload, the amount of effort involved in the repair, and the phase of the moon. Sending multiple mics at once is advised, and although will take more than time, it is normally faster than 3-5 days per microphone.
Are there any ribbon microphones that you do not work on?
If a microphone is still serviced by the manufacturer, it’s generally a good idea to have them service the microphone. There are always exceptions where that may not be feasible.
That said, here is the list of microphones that I do not presently work on:
ElectroVoice ribbon microphones. Although the bodies look great, the internal design and magnet choices used leave a lot to be desired, in my opinion. For this reason, I do not work on them.
B&O ribbon microphones. I have worked on many B&O microphones over the years, and have yet to work on one where the magnets were working properly. They typically have low, anemic output. Unfortunately, because of the custom formed magnets, there is not an easy replacement that does not require machining.
Further Questions?
Please send an email or get in touch via the contact page. If I get a question often enough, I’ll update this page.